UX Research Manager responsible for handling professional development and mentorship for a team of three UX Researchers
Responsible for all qualitative and quantitative UX Research for 8 product team: Statutes and Regulations, Brief Analysis, Shepards, StateNet, Decisis, CourtLink, Legal News Hub International, and LexisNexis Canada.
Volunteer UX Researcher and Designer for the LexisNexis Voting Laws & Legislation Center and for various projects with HBCU law students through the African American Network
Responsible for UX research requests and overseeing Qualtrics research implementations for 6 companies within the Cox Automotive conglomerate: Manhiem, Xtime, Dealertrack, VinSolutions, Central Dispatch, and vAuto.
Conducted in-person observational and qualitative research at car dealerships, remote and in-person user tests of live enterprise dealership software and future-state UX prototypes, and internal design thinking sessions with product managers and UX designers to help them develop human-centered product strategies.
Responsible for designing, recruiting for, conducting, synthesizing, and presenting insights for the qual and quant studies I lead.
Responsible for creating organization standards for study recruitment, insight distribution, and Jobs To Be Done mapping.
Conducted multiple rounds of user research with electric vehicle drivers to understand their needs for vehicle charging, to test low-fidelity mobile and desktop prototypes, and to usability test these digital products at later stages of development.
Led design thinking sessions with the CEO and CTO to implement an agile development structure and define a core vision.
Designed, conducted, and synthesized the resultant data from a user research study with Home Depot video surveillance
personnel to understand how this user group utilized digital products to monitor store activity and react to security threats.
Conducted multiple rounds of low-fidelity and high-fidelity user testing on a digital product that sought to address user needs of in-store video surveillance personnel, based on insights gathered from user research.
Coded an interface in HTML and CSS that was iterated upon 60+ times and implemented the company’s design standards.
Collaborated with an agile team to successfully redesign a video surveillance software used by more than 6,000 employees.
The interface reduced task time by 40% for 3 core user interactions made over 300,000 times per day.
Collaborated with a 20-person team to provide mentorship on service design and design research methods to 30+
participants at a 3-day service design hackathon.
Synthesized volunteer and participant survey feedback data from the previous years’ hackathon to surface key insights and design a new set of surveys for the current year.
Built strategy and program structure for a service design hackathon that developed solutions for 6 non-profits in Atlanta.
Directed a 9-person team to execute the program structure and provide service design mentorship to 30+ participants.
Increased the hackathon’s attendance by 30% and the event’s revenue by 40% in comparison to the previous year.
Academic Work
Masters Thesis
Aug 2016 - May 2017
Improving the Accessibility of Informed Voting
Conducted a primary research effort to understand the social, economic, and technological trends impacting voter turnout and civic engagement within the United States electorate.
Conducted a statistical analysis of voter turnout data, using the variables of ethnicity, age, and education level, to identify relevant sample criteria for conducting qualitative research.
Conducted 50 interviews with U.S. citizens, state legislators, and usability experts over 6 rounds of user research and testing to propose a digital prototype that sought to make it easier for citizens to engage in the legislative process at the local level.
Reduced time on task by 20% and increased usability scores 300% through a 20-person usability test.
Designed the system architecture, mechanical layout, and control systems algorithms for a wearable oxygen therapy device, based on emerging technology research.
Published by the American Society of Mechanical Engineers (ASME) for the paper “Wearable On-Demand Oxygen Therapy”.
Gave an oral presentation at the ASME: 9th Frontiers in Biomedical Devices conference, attended by over 2,000 people.
Showcased in the Museum of Design Atlanta for the exhibition “On You: Wearing Technology”.
3D Printed Bicycle Studio
Jan 2016 ‑ May 2016
Electronic Module Bike
Designed a 3D-printed bicycle frame and built accompanying circuit using conductive filaments to power and facilitate data communication between modular electronic components on a snap-fit surface.
Disruptive Technology Studio
Aug 2015 ‑ Dec 2015
Fitworks Project
Designed a novel NFC-chip enabled jeans button containing exact measurement dimensions of blue jeans, as well as an accompanying service and mobile marketplace application to enable users to purchase perfect-fit jeans.
Chronic Illness Management Studio
Jan 2015 ‑ May 2015
MolarWave Project
Designed a mass-manufacture, moldable dental implant to serve as a bone-conduction hearing aid, significantly reducing the cost of a proven medical procedure.
Education
Aug 2014 - May 2017
Georgia Tech
Bachelors of Science in Mechanical Engineering
May 2011 - Jul 2014
Georgia Tech